Frequently Asked
Questions
What distinguishes your services from those by others?
We are committed to being industry disruptors, continuously leveraging innovative technologies and operational strategies to deliver what other companies cannot. Our unique approach involves integrating the event schedules of our business clients into a comprehensive data pool, facilitating optimal lodging solutions tailored to their preferred locations. With a keen understanding of the significance of customer satisfaction, our dedicated team endeavors to meet the diverse needs of both corporate and retail clients.
Do your services exclusively cater to corporate lodging accommodations?
Indeed, and for valid reasons! By dedicating our entire focus to forging connections between businesses and vacation property owners, we eliminate any uncertainty and consistently deliver on our promises.
Are the commitments you offer documented in writing?
Certainly! Every proposition, discussion, and assurance is documented within a legally binding agreement.
Am I liable for any damages while renting?
Usually, the resort takes measures to hold the guest liable. We associate the guest’s name with each reservation, and the resort’s front desk typically requires them to present a government-issued ID and a credit card for incidentals or damages. In more serious situations where your involvement as the property owner is necessary, the resort may contact you. At that point, our role is to step in and facilitate resolution with the guest, as they have agreed to specific terms and conditions when booking through us.
What prevents you from signing off on my weeks on my behalf?
We will never assume ownership of a vacation owner’s getaway weeks or any aspect related to their ownership. We strongly advise against allowing any company to engage in such practices.
Is renting timeshare points permitted?
Generally, most point-based programs permit rentals, with the condition that it’s not for ‘commercial gain or investment purposes.’ As you may be aware, timeshares are not intended as investment properties, and we cannot assist in turning them into such. We strongly advocate for utilizing your timeshare for vacations. Nevertheless, our service offers a practical means to offset ownership expenses during periods when you’re unable to utilize all your points.
How long does it take to get points rented?
Normally, our clients experience activity within 2-3 weeks of joining Grand Vacation. Depending on how many points you allocate to our rental program, it can take many transactions to use up all the points. While we have a very high success rate, it’s generally not recommended to allocate us points that are close to expiration. The more time we have to get your points rented, the higher likelihood of success.
Can I change the # of points allocated?
Certainly, you have the flexibility to change this number at any time. It’s common for owners to initially allocate a small number of points and then adjust it later, especially after confirming their personal usage. The only restriction on changing the number of points allocated to Grand Vacation arises once they have already been utilized to secure a guest’s vacation.
Am I liable for any damages while renting?
Usually, the resort takes measures to hold the guest liable. We associate the guest’s name with each reservation, and the resort’s front desk typically requires them to present a government-issued ID and a credit card for incidentals or damages. In more serious situations where your involvement as the property owner is necessary, the resort may contact you. At that point, our role is to step in and facilitate resolution with the guest, as they have agreed to specific terms and conditions when booking through us.
When Do I Get Paid?
Payments to the owner are issued via check once the reservation is successfully completed. Payment cycles occur twice per month, typically on the 1st and 16th. It’s important to note that processing delays may occur on holidays, during specific weeks, or during periods of heavy volume, in which case payments would be processed on the next business day. This payment procedure eliminates the necessity for Grand Vacation to charge back an owner if a rental guest cancels their reservation, and the points are returned to the owner’s account. Rest assured, you will always be compensated for points utilized from your account.
